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Service Manager

Req ID: 00034


Service Manager

  • Responsibilities:

    • Oversee and manage the daily operations of the service department.
    • Lead, mentor, and motivate a team of service professionals to achieve performance goals.
    • Develop and implement service policies and procedures to ensure efficiency and customer satisfaction.
    • Monitor and analyze service performance metrics to identify areas for improvement.
    • Collaborate with other departments to ensure seamless coordination of services.
    • Handle customer inquiries and resolve issues in a timely and effective manner.
    • Conduct regular training sessions to enhance the skills and knowledge of the service team.
    • Manage service budgets and expenses.


    • Bachelor's degree in [relevant field] or equivalent work experience.
    • Proven experience in a service management role.
    • Strong leadership and interpersonal skills.
    • Excellent communication and customer service skills.
    • Ability to analyze data and make data-driven decisions.
    • Proficient in relevant software applications.
    • Strong organizational and time management skills.

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