Career

Responsibilities:

• Oversee and manage the daily operations of the service department.
• Lead, mentor, and motivate a team of service professionals to achieve performance goals.
• Develop and implement service policies and procedures to ensure efficiency and customer satisfaction.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Collaborate with other departments to ensure seamless coordination of services.
• Handle customer inquiries and resolve issues in a timely and effective manner.
• Conduct regular training sessions to enhance the skills and knowledge of the service team.
• Manage service budgets and expenses.

Requirements:

• Bachelor's degree in [relevant field] or equivalent work experience.
• Proven experience in a service management role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to analyze data and make data-driven decisions.
• Proficient in relevant software applications.
• Strong organizational and time management skills.